Customer Service

You are welcome to write us an email anytime you want. We will answer you in 24 hours. Our email address is:  shop@lympo.com


Delivery

  • We ship items through UPS shipping (UPS). Shipping worldwide takes approximately less than one week (except all South America, Mexico, Russia, Ukraine, Belarus, APO/FPO, PO Box as we send our goods to these countries by priority registered post mail and therefore shipping to these countries takes about 2-7 weeks);
  • Shipping cost to all the countries is 6 EUR;
  • We kindly ask you to write your correct address and telephone number, so that a courier could contact you and deliver your ordered item to your address;
  • We are not responsible for any import duties and customs charges;
  • Your order will be shipped per 1 business day;
  • Tracking number will be uploaded within 1 business day.

Returns

Returns are allowed within 31 days after item is received. Shipping back to us is buyers responsibility. Refund can be done only after package is received and please ship it with registered mail that you could see when package is delivered to us. Item has to be not worn in original package and double boxed. Please leave a note in the package with your order number and your bank account number where the money has to be refunded. 
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